Product Return Form

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90-Day Replacement Policy: In cases where your air purifier fails to operate properly after you have had it for 90 days or less, we will replace it with a brand-new unit. A pre-paid shipping label will also be sent out for the defective air purifier to be sent back to us in these cases. The 90-day replacement policy does not apply to reconditioned units.


 

 

Performance Tip:

Did you remember to remove the plastic wrapping from your filter?

If you are not getting the performance you were hoping to achieve from your air purifier, make sure you removed the plastic wrapping from the filter inside the front cover (applies to Multi-Tech 8400/8500 and XJ-3000 Series). Some models have filters with perforated cardboard that also needs to be removed.