90-Day Money-Back Guarantee Policy


If for any reason you are not satisfied with your Surround Air product, you can return it to Indoor Purification Systems for a full refund of the purchase amount . You have 90 days to do so from the time you receive your order.

Your only expense is to ship the item back to us.

If you decide you would like to return your order, or part of your order, you can either contact us directly or you can go straight to the return authorization form on our website. Just fill it out and a return authorization number will be sent back to you within two business days, along with return shipping instructions.

It is highly recommended that you make sure the item you return can be tracked (additional fee with the Post Office, but standard with other delivery services, such as FedEx or UPS).


90-Day Replacement Policy (for damages and defects)


If the product arrives damaged or defective, or if any part becomes faulty or impaired within the first 90 days after receiving your air purifier or other Surround Air product, due to manufacturer defect, then it will be replaced with a new unit. In these cases, Surround Air will cover shipping both ways.

What you must do:

  1. Contact us directly or go straight to the return authorization form on our website. Just fill it out and a return authorization number will be sent back to you within two business days, along with further instruction for return.

  2. Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.

  3. Include proof of purchase inside box.

  4. Label and ship the unit, freight prepaid (by customer), to the address provided. Return shipping will be paid by Surround Air if replacement is required within the first 30 days.


Most Surround Air products also come with a 3-year warranty. See Warranty Information.


 

Return Authorization Form